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Might be useful to some of you:
A new free ombudsman service has been launched to help consumers pursue complaints about second hand cars.
The new Consumer Ombudsman hopes to fill the gaps in the existing system that leaves people confused about where to turn. The current setup often forces consumers to accept a company's final decision or pay out to go through small claims court.
The new ombudsman will handle all consumer complaints, with a particular focus on secondhand cars and car repair work including servicing. It's a web-based service available at www.consumer-ombudsman.org. The service is UK-based, with 'no problem being too small'.
 
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